Hi,
Consider a regular OpenSER + Asterisk solution: OpenSER is the proxy/registrar, Asterisk hosts voicemail and conference, talks to PSTN terminations, etc. NAT traversal is assisted by either rtpproxy or mediaproxy.
In such a setup, can OpenSER be configured for barge-in? (If yes, how?) Or, what do you think is the best way to approach this problem?
Thanks, Sajith.
Sajith T S schrieb:
Hi,
Consider a regular OpenSER + Asterisk solution: OpenSER is the proxy/registrar, Asterisk hosts voicemail and conference, talks to PSTN terminations, etc. NAT traversal is assisted by either rtpproxy or mediaproxy.
In such a setup, can OpenSER be configured for barge-in? (If yes, how?)
Hi!
What is "barge-in"?
regards klaus
According to https://studio.tellme.com/vxml2/ovw/bargein.html:
'In an automated telephone system, experienced users are accustomed to interrupting the system to quickly navigate to the next prompt. In the world of telephony this is known as "bargein."'
So, no, OpenSER can't do barge-in, since it's a signalling-only proxy. It has to be supported by the voice application.
Andreas
Klaus Darilion wrote:
Sajith T S schrieb:
Hi,
Consider a regular OpenSER + Asterisk solution: OpenSER is the proxy/registrar, Asterisk hosts voicemail and conference, talks to PSTN terminations, etc. NAT traversal is assisted by either rtpproxy or mediaproxy.
In such a setup, can OpenSER be configured for barge-in? (If yes, how?)
Hi!
What is "barge-in"?
regards klaus
Users mailing list Users@openser.org http://openser.org/cgi-bin/mailman/listinfo/users
Andreas Granig wrote:
According to https://studio.tellme.com/vxml2/ovw/bargein.html:
'In an automated telephone system, experienced users are accustomed to interrupting the system to quickly navigate to the next prompt. In the world of telephony this is known as "bargein."'
Well, sorry about not being clear. What I understood is more like this:
http://www.voip-info.org/wiki/index.php?page=PBX+Barge-In
"Barge-In is a feature in which an extension - such as an operator - can break into a conversation between two extensions or an extension and an outside line."
So, no, OpenSER can't do barge-in, since it's a signalling-only proxy. It has to be supported by the voice application.
Right. But signaling information is needed to start barge-in, right? Once this is available, how to get a handle on the media?
What about some kind of SEMS hack? Or, is it possible to tap into rtpproxy or mediaproxy for that matter? Assuming that some soldering is required, of course...
Thanks, Sajith.
If you send all calls to Asterisk you can use the features of Asterisk for this.
klaus
Sajith T S schrieb:
Andreas Granig wrote:
According to https://studio.tellme.com/vxml2/ovw/bargein.html:
'In an automated telephone system, experienced users are accustomed to interrupting the system to quickly navigate to the next prompt. In the world of telephony this is known as "bargein."'
Well, sorry about not being clear. What I understood is more like this:
http://www.voip-info.org/wiki/index.php?page=PBX+Barge-In
"Barge-In is a feature in which an extension - such as an operator - can break into a conversation between two extensions or an extension and an outside line."
So, no, OpenSER can't do barge-in, since it's a signalling-only proxy. It has to be supported by the voice application.
Right. But signaling information is needed to start barge-in, right? Once this is available, how to get a handle on the media?
What about some kind of SEMS hack? Or, is it possible to tap into rtpproxy or mediaproxy for that matter? Assuming that some soldering is required, of course...
Thanks, Sajith.
Klaus Darilion wrote:
If you send all calls to Asterisk you can use the features of Asterisk for this.
True, but isn't it a little suboptimal? Say, I'm a supervisor in a call center. I wouldn't want to barge into all calls, only certain calls where my agents would need assistance.
Is there a way to initiate a directed call transfer sort of thing, perhaps towards a conference room? Is 3PCC suited for such a scenario? I'd imagine that proxy should need B2BUA functionality in this case.
And - thanks a lot for the responses. Much appreciated.
Sajith.
On 10/25/07, Sajith T S sajithts@gmail.com wrote:
Klaus Darilion wrote:
If you send all calls to Asterisk you can use the features of Asterisk for this.
True, but isn't it a little suboptimal? Say, I'm a supervisor in a call center. I wouldn't want to barge into all calls, only certain calls where my agents would need assistance.
Is there a way to initiate a directed call transfer sort of thing, perhaps towards a conference room? Is 3PCC suited for such a scenario? I'd imagine that proxy should need B2BUA functionality in this case.
And - thanks a lot for the responses. Much appreciated.
Hi
OpenSER is a proxy, so for the requirement you have mentioned need a conference room
until you use Meetme or Appconference or any 3rd party
you can not have option to barge the call.
ram
On 10/25/07, Sajith T S sajithts@gmail.com wrote:
Klaus Darilion wrote:
If you send all calls to Asterisk you can use the features of Asterisk for this.
True, but isn't it a little suboptimal? Say, I'm a supervisor in a call center. I wouldn't want to barge into all calls, only certain calls where my agents would need assistance.
As per Klaus says 100 %. because OpenSER is powerfull sip signalling. its cann't do media tracking the call, So if u pass all the calls to Asterisk, then asterisk creates the Channel. Barging and ChanSpy in Asterisk works on Channels base.
Is there a way to initiate a directed call transfer sort of thing,
perhaps towards a conference room? Is 3PCC suited for such a scenario? I'd imagine that proxy should need B2BUA functionality in this case.
And - thanks a lot for the responses. Much appreciated.
Sajith.
Users mailing list Users@openser.org http://openser.org/cgi-bin/mailman/listinfo/users
raviprakash sunkara wrote:
As per Klaus says 100 %. because OpenSER is powerfull sip signalling. its cann't do media tracking the call, So if u pass all the calls to Asterisk, then asterisk creates the Channel. Barging and ChanSpy in Asterisk works on Channels base.
Thanks for the suggestion.
It's pretty clear by now that openser can't do this out of the box. I'm wondering if there's a way to stick this atop openser, say, using duct tape and solder approach.
Regards, Sajith.
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Andreas Granig -
Klaus Darilion -
ram -
raviprakash sunkara -
Sajith T S