Klaus Darilion wrote:
If you send all calls to Asterisk you can use the
features of Asterisk
for this.
True, but isn't it a little suboptimal? Say, I'm a supervisor in a
call center. I wouldn't want to barge into all calls, only certain
calls where my agents would need assistance.
Is there a way to initiate a directed call transfer sort of thing,
perhaps towards a conference room? Is 3PCC suited for such a scenario?
I'd imagine that proxy should need B2BUA functionality in this case.
And - thanks a lot for the responses. Much appreciated.
Sajith.