1 Jul
2010
1 Jul
'10
6:06 a.m.
Hi everyone,
I have a problem about Agents status.
Now, i want to develop ACD system but i don't know how to collect agent
status.
Please help me. Thanks in advance!
--
Best Regards,
Mr House Cricket
1 Jul
1 Jul
9 a.m.
Use Asterisk or FreeSwitch for this fronted by SER/Kamailio.
FreeSwitch FIFO application or Asterisk Queues + AGI.
Neill....;o)
Aeonvista Ltd
Opening Up New Ideas
On 1 July 2010 05:06, Trung Anh <dangtrunganh(a)gmail.com> wrote:
Hi everyone,
I have a problem about Agents status.
Now, i want to develop ACD system but i don't know how to collect agent
status.
Please help me. Thanks in advance!
--
Best Regards,
Mr House Cricket
_______________________________________________
SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing list
sr-users(a)lists.sip-router.org
http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users
9:19 a.m.
Hi Neil,
Thank you for supporting :).
My system is to support up to 1000 agents. I don't think using Asterisk is
the best choice at the moment.
BR,
Mr House Cricket
2010/7/1 Neill Wilkinson <neill.wilkinson(a)btinternet.com>
Use Asterisk or FreeSwitch for this fronted by
SER/Kamailio.
FreeSwitch FIFO application or Asterisk Queues + AGI.
Neill....;o)
Aeonvista Ltd
Opening Up New Ideas
On 1 July 2010 05:06, Trung Anh <dangtrunganh(a)gmail.com> wrote:
--
Best Regards,
Le Anh Dao
Phone: (+84) 0979 094 666
Danang College of Economics and Planning
Danang, Vietnam
Dang Trung Anh
Phone: (+84) 0978 617 666
Address: Hanoi
Hi everyone,
I have a problem about Agents status.
Now, i want to develop ACD system but i don't know how to collect agent
status.
Please help me. Thanks in advance!
--
Best Regards,
Mr House Cricket
_______________________________________________
SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing list
sr-users(a)lists.sip-router.org
http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users
9:51 a.m.
Problem is, IMHO, (no disrespect to SER/Kamailio or community), its a case
of the best application for the job, SER is a proxy/registrar not really
designed for queuing calls.
The agents don't all have to been on a single server - and if you did want
to put them all on a single server - boy I wouldn't recommend that anyway.
If you spread the calls and Spread the agents across multiple servers and
use AGI for example on Asterisk to link the logins/events you're in much
better architectural shape. Also make sure where you can off load the media
once customer are talking to agents.
I'm sure something like ViciDial (http://www.vicidial.com/) would suite the
job much better, or more specifically multiple servers containing ViciDial.
1000 agents is not a small under taking. If you want to do screen-pops and
CRM integration - that's also separate web servers to front the events from
the queues and agents.
Neill....;o)
Aeonvista Ltd
Opening Up New Ideas
On 1 July 2010 08:19, Trung Anh <dangtrunganh(a)gmail.com> wrote:
Hi Neil,
Thank you for supporting :).
My system is to support up to 1000 agents. I don't think using Asterisk is
the best choice at the moment.
BR,
Mr House Cricket
2010/7/1 Neill Wilkinson <neill.wilkinson(a)btinternet.com>
Use Asterisk or FreeSwitch for this fronted by SER/Kamailio.
FreeSwitch FIFO application or Asterisk Queues + AGI.
Neill....;o)
Aeonvista Ltd
Opening Up New Ideas
On 1 July 2010 05:06, Trung Anh <dangtrunganh(a)gmail.com> wrote:
--
Best Regards,
Le Anh Dao
Phone: (+84) 0979 094 666
Danang College of Economics and Planning
Danang, Vietnam
Dang Trung Anh
Phone: (+84) 0978 617 666
Address: Hanoi
Hi everyone,
I have a problem about Agents status.
Now, i want to develop ACD system but i don't know how to collect agent
status.
Please help me. Thanks in advance!
--
Best Regards,
Mr House Cricket
_______________________________________________
SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing list
sr-users(a)lists.sip-router.org
http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users
4 Jul
4 Jul
9:43 p.m.
2010/7/1 Trung Anh <dangtrunganh(a)gmail.com>om>:
My system is to support up to 1000 agents. I don't
think using Asterisk is
the best choice at the moment.
Kamailio is a SIP proxy and registrar, not a PBX neither a SIP
voice/media application server.
You can use Kamailio to do load balancing and failover in front of
various Asterisk/FreeSwitch/other_media_server, but Kamailio itself
cannot manage "agents", "queue" and so (it's a SIP proxy).
Kamailio is
not a "cool Asterisk".
Regards.
--
Iñaki Baz Castillo
<ibc(a)aliax.net>
5052
days inactive
5055
days old
4 comments
3 participants
participants (3)
-
Iñaki Baz Castillo -
Neill Wilkinson -
Trung Anh