25 Oct
2007
25 Oct
'07
4:54 p.m.
Klaus Darilion wrote:
If you send all calls to Asterisk you can use the features of Asterisk for this.
True, but isn't it a little suboptimal? Say, I'm a supervisor in a call center. I wouldn't want to barge into all calls, only certain calls where my agents would need assistance.
Is there a way to initiate a directed call transfer sort of thing, perhaps towards a conference room? Is 3PCC suited for such a scenario? I'd imagine that proxy should need B2BUA functionality in this case.
And - thanks a lot for the responses. Much appreciated.
Sajith.