[SR-Users] Refreshing: info about private emails

As I still receive a lot, I am re-posting the notification about private emails, either initiating a topic or sent directly after a discussion started on public mailing lists (subject with mailing lists prefix, but the sender header is not the mailing list daemon). I would like to remind that, at least in my case, writing emails directly without cc-ing the mailing list is highly not recommended. The rule is also suggested in the mailing lists presentation page: - http://www.kamailio.org/w/mailing-lists/ Unless I asked explicitly for a private email with some specific details, the message will not be noticed in decent time and therefore not replied. I use this email address for many public mailing lists and it is intended only for that usage, I am reacting based on the filters I created, unmatched messages getting the lowest priority. Therefore if you wrote me and expect a response, re-send the message to the appropriate public mailing list. Checking and answering the messages on Kamailio mailing lists are among the top of priorities on my daily activity, so it is high chance you get the response faster when you write there. Note that you can always mask sensitive data (e.g., replace passwords, IP addresses) before sending logs or config file. There are several common sense as well as technical reasons for keeping the discussion on public mailing lists. Here are some along with other suggestions to improve the likeliness of getting an answer: - we are not answering questions on mailing lists to help only one person, but also other people that may have similar issues in the future -- they can find the answers in the archive with a search engine. Also, other people subscribed to the list can learn from conversation or contribute to the discussion, resulting in better outcome - the amount of unexpected messages is very high -- it is practically a zero chance to get to the folder with messages that didn't match any filter (thus your message is not going to be replied) - whenever I find time, the first emails I answer are those coming on mailing lists. They are many there as well, people are traveling or having other personal or business projects, so sometime is good to send a reminder if a question does not get an answer - starting with negative approach or no technical content, like you are going to use something else if you don't get this instantly, or this application is missing what so ever tutorial giving exactly the solution you need, or simply asking for full config of complex requirements, is not helping at all, but actually making people to ignore your messages. Start with what you tried and where you got stuck. Everything you get is for free, have appropriate expectation and behavior. Cheers, Daniel -- Daniel-Constantin Mierla www.twitter.com/miconda -- www.linkedin.com/in/miconda Kamailio Advanced Training - Mar 6-8 (Europe) and Mar 20-22 (USA) - www.asipto.com Kamailio World Conference - May 8-10, 2017 - www.kamailioworld.com