[SR-Users] SIP problems using a comrex Access

Hi Support, We have a comrex access unit that we have previously successfully used for connections using your SIP service. For some reason now though, we can no longer get the unit to work. We know the username (LCR.ACCESS1) is ok as we can access the account through the website. However, entering the same details in to the comrex fails. The comrex status displays "OFFLINE (Registering)" and does not get any further. Is it possible for you to check that the account is ok and that the unit has successfully been authenticated. regards Andy __________________________ Andy Bosley Supervisor, London Control Room Technology Operations Technology Division, BBC Room 3045, Broadcasting House Tel External: +44 02077 654976 Tel Internal: 54976 http://www.bbc.co.uk/ This e-mail (and any attachments) is confidential and may contain personal views which are not the views of the BBC unless specifically stated. If you have received it in error, please delete it from your system. Do not use, copy or disclose the information in any way nor act in reliance on it and notify the sender immediately. Please note that the BBC monitors e-mails sent or received. Further communication will signify your consent to this.