[Serusers] ser.pif file not found

I cannot control SER via serctl stop/start due to the fact that when it runs via this command it is not finding a ser.pid. I have searched for ser.pid on my system and it is not there (was just making sure that serctl was not looking in the wrong spot for the PID file). Any suggestions?? DISCLAIMER: The information in this message is confidential and is legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized.If receiving in error please accept our apologies and notify the sender immediately. You must also delete the original message from your machine. If you are not the intended recipient, any use, disclosure, copying, distribution or action taken in reliance of it, is prohibited and maybe unlawful.