[SR-Users] Contract support engineer in Americas wanted

Integrics would like to hire a contract support engineer to provide level two support to Enswitch customers. This is a contract, work at home role. It entails: * 10 to 20 hours per week (with the possibility of more in future) answering support questions. This is primarily via web ticketing system, though occasional calls with customers may be required. Questions are submitted by customers' engineers, so are generally highly technical. Many involve substantial investigation, debugging, reading of SIP traces, etc. You will not be dealing with end users or the general public. * Being on call for emergency support up to around 50% of the time. This will normally be daytime in North America as we have staff in other countries to cover night, but may occasionally be night time if necessary. You will be compensated for any callouts. * Optionally, some Perl development. If you're not interested in this, or lack the necessary skills, that's no problem. The following are hard requirements. Please do not reply unless you fulfil all of these: * Strong skills in Linux (Redhat and Debian based distributions), Asterisk, and SIP. * Moderate or better skills in Perl, MySQL, and networking. * At least a basic familiarity with Kamailio and/or OpenSIPS. * Experience of providing technical support to IT professionals. * Strong communication and diplomacy skills. * Be physically located in the Americas. Most of the customers you will be supporting are in the USA and Canada, and expect support during business hours. Please do not reply if located outside the Americas. * Be able to speak and write English fluently, and with a professional demeanour, spelling, and grammar. If you're interested in this role and meet the above requirements, please email me off-list. Please include details of your skills and experience, and a rough indication of hourly rates and availability. -- Alistair Cunningham +1 888 468 3111 +44 20 799 39 799 http://integrics.com/