Hello,
We have an fr_inv_timer set to 45 secs. When i make calls to an 800 number, the call hits to the 1st provider on LCR and IVR recording starts asking to hit an option 1,2,3,etc & if the caller dont hit any option and leave the call up to 45 secs. Than fr_inv_timer kills the transaction by sending a CANCEL message and thereby openser forces the call to send it over to the fail over route. Is this correct should it try the call on the failover route because the 1st provider was able to complete the call than why the call went over to the failover route?
here as soon as the call switches to the 2nd provider the IVR message starts again from the option 1 leaving the option 3 in the middle of the recording. is this correct?
let me know if the query is not clear.
Thanks in advance
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Hi Chris,
your scenario does not look right to me. fr_inv_timer works only with non-established dialogs:
From documentation:
Timer which hits if no final reply for an INVITE arrives after a provisional message was received (in seconds). This timer is started after the first provisional response. Thus, fast failover (no 100 trying from gateway) can be achieved by setting fr_timer to low values.
In your case, if the IVR application answers the call, there should be another reason for disconnection.
I suggest grabbing a ngrep for deeper troubleshooting.
Cheers, DanB
On Fri, Aug 8, 2008 at 8:55 AM, Kaeman Chris kaemanchris@yahoo.co.inwrote:
Hello,
We have an fr_inv_timer set to 45 secs. When i make calls to an 800 number, the call hits to the 1st provider on LCR and IVR recording starts asking to hit an option 1,2,3,etc & if the caller dont hit any option and leave the call up to 45 secs. Than fr_inv_timer kills the transaction by sending a CANCEL message and thereby openser forces the call to send it over to the fail over route. Is this correct should it try the call on the failover route because the 1st provider was able to complete the call than why the call went over to the failover route?
here as soon as the call switches to the 2nd provider the IVR message starts again from the option 1 leaving the option 3 in the middle of the recording. is this correct?
let me know if the query is not clear.
Thanks in advance
Unlimited freedom, unlimited storage. Get it nowhttp://in.rd.yahoo.com/tagline_mail_2/*http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/ _______________________________________________ Users mailing list Users@lists.kamailio.org http://lists.kamailio.org/cgi-bin/mailman/listinfo/users
If the IVR happens in the early dialog - no 200 OK - then there is nothing you can do to prevent this. But usually the IVR menu should answer the call first (200 OK).
regards klaus
Kaeman Chris schrieb:
Hello,
We have an fr_inv_timer set to 45 secs. When i make calls to an 800 number, the call hits to the 1st provider on LCR and IVR recording starts asking to hit an option 1,2,3,etc & if the caller dont hit any option and leave the call up to 45 secs. Than fr_inv_timer kills the transaction by sending a CANCEL message and thereby openser forces the call to send it over to the fail over route. Is this correct should it try the call on the failover route because the 1st provider was able to complete the call than why the call went over to the failover route?
here as soon as the call switches to the 2nd provider the IVR message starts again from the option 1 leaving the option 3 in the middle of the recording. is this correct?
let me know if the query is not clear.
Thanks in advance
Unlimited freedom, unlimited storage. Get it now http://in.rd.yahoo.com/tagline_mail_2/*http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/
Users mailing list Users@lists.kamailio.org http://lists.kamailio.org/cgi-bin/mailman/listinfo/users
-
DanB -
Kaeman Chris -
Klaus Darilion