A message sent almost one year ago, but based on volume of private emails related to free support on SIP, Kamailio or other applications, perhaps it is time to refresh, with couple of extra bits for clarification:
- http://lists.sip-router.org/pipermail/sr-users/2013-April/077700.html
I would like to remind that, at least in my case, writing emails directly without cc-ing the mailing list is not recommended. The rule is also suggested in the mailing lists presentation page:
- http://www.kamailio.org/w/mailing-lists/
Unless I asked explicitly for a private email with some specific details, the message will not be noticed and therefore not replied. I use this email address for many public mailing lists and it is intended only for that usage, I am reacting based on the filters I created, unmatched messages getting the lowest priority.
There are several common sense as well as technical reasons. Here are some along with other suggestions to improve the likeliness of getting an answer: - we are not answering questions on mailing lists to help only one person, but also other people that may have similar issues in the future -- they can find the answers in the archive with a search engine. Also, other people subscribed to the list can learn from conversation or contribute to the discussion, resulting in better outcome - the amount of unexpected messages is very high -- it is practically a zero chance to get to the folder with messages that didn't match any filter (thus your message is not going to be replied) - whenever I find time, the first emails I answer are those coming on mailing lists. They are many there as well, people are traveling or having other personal or business projects, so sometime is good to send a reminder if a question does not get an answer - starting with negative approach or no technical content, like you are going to use something else if you don't get this instantly, or this application is missing what so ever tutorial giving exactly the solution you need, or simply asking for full config of complex requirements, is not helping at all, but actually making people to ignore your messages. Start with what you tried and where you got stuck. Everything you get is for free, nobody here owe you anything.
Therefore, if anyone sent me a private message asking about kamailio or continuing a discussion started on mailing lists, then the messages have to be resent on mailing list if one wants an answer. A quick look in my unfiltered folder revealed hundreds of messages during the past year, soon many will be deleted anyhow. Note that you can always mask sensitive data (e.g., replace passwords, IP addresses) before sending logs or config file.
Cheers, Daniel
I apologise if I was one of the offenders. I do however have a question in relation to this thread.
Do you offer paid support for kamailio ? if so is there a web page with information about this option ( prices, whats on offer etc ).
thanks
Jay
On 12 March 2014 19:10, Daniel-Constantin Mierla miconda@gmail.com wrote:
A message sent almost one year ago, but based on volume of private emails related to free support on SIP, Kamailio or other applications, perhaps it is time to refresh, with couple of extra bits for clarification:
I would like to remind that, at least in my case, writing emails directly without cc-ing the mailing list is not recommended. The rule is also suggested in the mailing lists presentation page:
Unless I asked explicitly for a private email with some specific details, the message will not be noticed and therefore not replied. I use this email address for many public mailing lists and it is intended only for that usage, I am reacting based on the filters I created, unmatched messages getting the lowest priority.
There are several common sense as well as technical reasons. Here are some along with other suggestions to improve the likeliness of getting an answer:
- we are not answering questions on mailing lists to help only one person,
but also other people that may have similar issues in the future -- they can find the answers in the archive with a search engine. Also, other people subscribed to the list can learn from conversation or contribute to the discussion, resulting in better outcome
- the amount of unexpected messages is very high -- it is practically a
zero chance to get to the folder with messages that didn't match any filter (thus your message is not going to be replied)
- whenever I find time, the first emails I answer are those coming on
mailing lists. They are many there as well, people are traveling or having other personal or business projects, so sometime is good to send a reminder if a question does not get an answer
- starting with negative approach or no technical content, like you are
going to use something else if you don't get this instantly, or this application is missing what so ever tutorial giving exactly the solution you need, or simply asking for full config of complex requirements, is not helping at all, but actually making people to ignore your messages. Start with what you tried and where you got stuck. Everything you get is for free, nobody here owe you anything.
Therefore, if anyone sent me a private message asking about kamailio or continuing a discussion started on mailing lists, then the messages have to be resent on mailing list if one wants an answer. A quick look in my unfiltered folder revealed hundreds of messages during the past year, soon many will be deleted anyhow. Note that you can always mask sensitive data (e.g., replace passwords, IP addresses) before sending logs or config file.
Cheers, Daniel
-- Daniel-Constantin Mierla - http://www.asipto.com http://twitter.com/#!/miconda - http://www.linkedin.com/in/miconda Kamailio World Conference - April 2-4, 2014, Berlin, Germany http://www.kamailioworld.com
SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing list sr-users@lists.sip-router.org http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users
A variety of people and entities on the mailing list provide paid support. Please see the Kamailio Business Directory on the Web site.
On 12 March 2014 05:25:35 GMT-04:00, jay binks jaybinks@gmail.com wrote:
I apologise if I was one of the offenders. I do however have a question in relation to this thread.
Do you offer paid support for kamailio ? if so is there a web page with information about this option ( prices, whats on offer etc ).
thanks
Jay
On 12 March 2014 19:10, Daniel-Constantin Mierla miconda@gmail.com wrote:
A message sent almost one year ago, but based on volume of private
emails
related to free support on SIP, Kamailio or other applications,
perhaps it
is time to refresh, with couple of extra bits for clarification:
http://lists.sip-router.org/pipermail/sr-users/2013-April/077700.html
I would like to remind that, at least in my case, writing emails
directly
without cc-ing the mailing list is not recommended. The rule is also suggested in the mailing lists presentation page:
Unless I asked explicitly for a private email with some specific
details,
the message will not be noticed and therefore not replied. I use this
address for many public mailing lists and it is intended only for
that
usage, I am reacting based on the filters I created, unmatched
messages
getting the lowest priority.
There are several common sense as well as technical reasons. Here are
some
along with other suggestions to improve the likeliness of getting an
answer:
- we are not answering questions on mailing lists to help only one
person,
but also other people that may have similar issues in the future --
they
can find the answers in the archive with a search engine. Also, other people subscribed to the list can learn from conversation or
contribute to
the discussion, resulting in better outcome
- the amount of unexpected messages is very high -- it is practically
a
zero chance to get to the folder with messages that didn't match any
filter
(thus your message is not going to be replied)
- whenever I find time, the first emails I answer are those coming on
mailing lists. They are many there as well, people are traveling or
having
other personal or business projects, so sometime is good to send a
reminder
if a question does not get an answer
- starting with negative approach or no technical content, like you
are
going to use something else if you don't get this instantly, or this application is missing what so ever tutorial giving exactly the
solution
you need, or simply asking for full config of complex requirements,
is not
helping at all, but actually making people to ignore your messages.
Start
with what you tried and where you got stuck. Everything you get is
for
free, nobody here owe you anything.
Therefore, if anyone sent me a private message asking about kamailio
or
continuing a discussion started on mailing lists, then the messages
have to
be resent on mailing list if one wants an answer. A quick look in my unfiltered folder revealed hundreds of messages during the past year,
soon
many will be deleted anyhow. Note that you can always mask sensitive
data
(e.g., replace passwords, IP addresses) before sending logs or config
file.
Cheers, Daniel
-- Daniel-Constantin Mierla - http://www.asipto.com http://twitter.com/#!/miconda - http://www.linkedin.com/in/miconda Kamailio World Conference - April 2-4, 2014, Berlin, Germany http://www.kamailioworld.com
SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing
list
sr-users@lists.sip-router.org http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users
-- Sincerely
Jay
SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing list sr-users@lists.sip-router.org http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users
-- Sent from my Nexus 10, with all the figments of autocorrect that might imply.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0670 Web: http://www.evaristesys.com/, http://www.alexbalashov.com/
On 12/03/14 10:25, jay binks wrote:
I apologise if I was one of the offenders.
Not really an offend, just wanted everyone is aware of really small chance to get any answer via private emails, so there won't be blames about lack of reaction.
I do however have a question in relation to this thread.
Do you offer paid support for kamailio ? if so is there a web page with information about this option ( prices, whats on offer etc ).
A list of companies is available online (including the one I am involved with, see signature, if your question was specifically addressed to me) at: - http://www.kamailio.org/w/business-directory/
There are others not listed, google search probably reveals them, and mailing to business@lists.kamailio.org is another option.
Cheers, Daniel
thanks
Jay
On 12 March 2014 19:10, Daniel-Constantin Mierla <miconda@gmail.com mailto:miconda@gmail.com> wrote:
A message sent almost one year ago, but based on volume of private emails related to free support on SIP, Kamailio or other applications, perhaps it is time to refresh, with couple of extra bits for clarification: - http://lists.sip-router.org/pipermail/sr-users/2013-April/077700.html >>> I would like to remind that, at least in my case, writing emails directly without cc-ing the mailing list is not recommended. The rule is also suggested in the mailing lists presentation page: - http://www.kamailio.org/w/mailing-lists/ Unless I asked explicitly for a private email with some specific details, the message will not be noticed and therefore not replied. I use this email address for many public mailing lists and it is intended only for that usage, I am reacting based on the filters I created, unmatched messages getting the lowest priority. There are several common sense as well as technical reasons. Here are some along with other suggestions to improve the likeliness of getting an answer: - we are not answering questions on mailing lists to help only one person, but also other people that may have similar issues in the future -- they can find the answers in the archive with a search engine. Also, other people subscribed to the list can learn from conversation or contribute to the discussion, resulting in better outcome - the amount of unexpected messages is very high -- it is practically a zero chance to get to the folder with messages that didn't match any filter (thus your message is not going to be replied) - whenever I find time, the first emails I answer are those coming on mailing lists. They are many there as well, people are traveling or having other personal or business projects, so sometime is good to send a reminder if a question does not get an answer - starting with negative approach or no technical content, like you are going to use something else if you don't get this instantly, or this application is missing what so ever tutorial giving exactly the solution you need, or simply asking for full config of complex requirements, is not helping at all, but actually making people to ignore your messages. Start with what you tried and where you got stuck. Everything you get is for free, nobody here owe you anything. Therefore, if anyone sent me a private message asking about kamailio or continuing a discussion started on mailing lists, then the messages have to be resent on mailing list if one wants an answer. A quick look in my unfiltered folder revealed hundreds of messages during the past year, soon many will be deleted anyhow. Note that you can always mask sensitive data (e.g., replace passwords, IP addresses) before sending logs or config file. Cheers, Daniel -- Daniel-Constantin Mierla - http://www.asipto.com http://twitter.com/#!/miconda <http://twitter.com/#%21/miconda> - http://www.linkedin.com/in/miconda Kamailio World Conference - April 2-4, 2014, Berlin, Germany http://www.kamailioworld.com _______________________________________________ SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing list sr-users@lists.sip-router.org <mailto:sr-users@lists.sip-router.org> http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users-- Sincerely
Jay
-
Alex Balashov -
Daniel-Constantin Mierla -
jay binks