Steve,
Both, actually.
We run SER many times on a single box, and also
on different machines.
-g
On Aug 10, 2004, at 6:08 AM, Steve Blair wrote:
Thanks Greg. Do you run two instances of SER on the same hardware
or do you have physically different boxes?
_Steve
Greg Fausak wrote:
>Steve,
>
>We addressed the issue by creating different proxy servers.
>that is, for example, we a main proxy server, an inbound proxy
>server and an outbound proxy server. we set different
>timers for each of the different servers.
>
>it would be very advantageous if you could set a timeout
>per transaction, but, till then you'll need work-arounds like
>this.
>
>-g
>
>On Aug 9, 2004, at 7:45 PM, Steve Blair wrote:
>
>>
>>Hello:
>>
>> This is a question for the entire list. We are trying to use SER/SEMS
>>to replace Centrex service with an Octel voice mail system.
>>Therefore
>>we need to deal with Centrex user expectations. One of their expectations
>>is how many rings a caller should expect to hear before an unanswered
>>call goes to voicemail. Here is the problem.
>>
>> If we set fr_timer and fr_inv_timer sufficiently large enough to handle
>>the various outbound calling scenarios then the inbound calls have
>>a ring-count-to-voicemail count of about 8. Large enough to disorient
>>callers who are use to the Centrex service behavior.
>>
>> I have not found a way to balance outbound call setup delays as high
>>as 26 seconds without also increasing the ring-count-to-voicemail count
>>beyond a "reasonable", user acceptable level.
>>
>> It seems that we are running into a user expectation problem but it is a
>>real problem for which I need to find an answer. Does anyone have any
>>experience dealing with this type of issue? If so how did you address it?
>>
>>Thanks,Steve
>>
>>_______________________________________________
>>Serusers mailing list
>>serusers(a)lists.iptel.org
>>http://lists.iptel.org/mailman/listinfo/serusers
>>
>Greg Fausak
>www.AddaBrand.com
>(US) 469-546-1265
--
ISC Network Engineering
The University of Pennsylvania
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Philadelphia, PA 19104
voice: 215-573-8396
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Greg Fausak
www.AddaBrand.com
(US) 469-546-1265
--
ISC Network Engineering
The University of Pennsylvania
3401 Walnut Street, Suite 221A
Philadelphia, PA 19104
voice: 215-573-8396
215-746-7903
fax: 215-898-9348
sip:blairs@upenn.edu