Jeff,
On 01/30/2012 06:59 PM, Jeff Brower wrote:
start experimenting with basic call routing. Just take it one step at a time, and as you encounter specific questions, post here and I'm sure you'll get great help.
I think that's all anyone was really saying:
Either learn the technology yourself, but recognise that it will be a slow and incremental process, and nobody can just impart, in a gestalt sort of way, the entire universe of necessary knowledge up-front, or procure commercial help, if efficiency/speed is the primary concern.
-- Alex