};
break;
};
Say I have multiple companies, how would I setup
extensions to call
sip devices and if I wanted to dial into a sales queue how would it
forward to asterisk. Another thing would be voice mail...how would
the extension know to goto voicemail after a certain amount of seconds
and play a custom greeting that they assigned for their box.
Forward from SER to Asterisk based on either RURI value on an INVITE or
on a failure
as is the case with a call to voicemail.
The first situation would require you to define a dialplan such that you
can identify which
inbound calls to SER need to be forwarded to Asterisk. This is much like
what you've already
done in the above code.
The second situation can be handled using the failure_route in SER. For
example if Asterisk
voicemail is handled in failure_route[6], assign users the acl value
"asterisk", setup the failure
route handling in the start of your code, then define the failure route.
if (is_user_in("Request-URI", "asterisk")) {
t_on_failure("6");
setflag(6);
log(1, "[SER]: Flag for Asterisk redirect successful. \n");
};
failure_route[6] {
xlog("L_INFO", "\n[SER]: START FAILURE BLOCK #7 Unavailable Asterisk
Time: [%Tf] Method: <%rm> From uri
<%fu> To < %tu> IP source
address <%is>
R-uri: <%ru> Contact Header: <%ct> \n\n");
if (t_check_status("486")) {
prefix("b");
xlog("L_INFO", "\n[SER]: FAILURE BLOCK #7 Phone is busy: Time: [%Tf]
Method: <%rm> From uri <%fu> \n\n");
} else if (t_check_status("480")) {
prefix("u");
xlog("L_INFO", "\n[SER]: FAILURE BLOCK #7 Phone is unavailable:
Time: [%Tf]
Method: <%rm> From uri <%fu> \n\n");
} else {
prefix("u");
xlog("L_INFO", "\n[SER]: FAILURE BLOCK #7 Phone is unavailable for
unknown
reason: Time: [%Tf] Method: <%rm> From uri <%fu> \n\n");
}
rewritehostport("<asterisk server hostname>:<port on server where sip
is listening>");
append_branch();
t_relay_to_udp("<asterisk server hostname>", "<port on server
where
sip is listening>");
break;
}
You notice the prefix("b") and prefix("u") statements in the above
code. This is so that
SER can prefix the users extension with the 'u' or'b' character that
Asterisk uses to designate
a busy greeting or unavailable greeting should be played. You can add
additional status
checks like a 302 for call forwarding etc.
In Asterisk you need to setup sip.conf which I'm assuming you've
already done. In addition
you need to define extension rules. For individual mailboxes I use the
following. See where
the prefixed u & b are used in the pattern matching?
exten => _XXXXX,1,VoiceMail2(${EXTEN})
exten => _uXXXXX,1,VoiceMail2(u${EXTEN:1})
exten => _bXXXXX,1,VoiceMail2(b${EXTEN:1})
The same approach works for IVR. I haven't done the agent stuff so
your on your own
there. If 7700 is your lead number for the IVR then:
exten => 7700,1,Goto(mymainmenu,s,1)
exten => #,2,Hangup ; Hang them up.
[mymainmenu]
exten => s,1,Ringing ; 2 seconds of ringback
exten => s,2,Answer
.... etc.
and how would they be billed... sip to sip would
be billed thru ser,
all zaptel channels thru asterisk??
Billing seems to be unique to each site and their acconting model.
I'll leave that one
for you :-)
-Steve
Best regards,
Patrick
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