21 Dec
2006
21 Dec
'06
12:21 p.m.
Stefan,
For completeness purposes, please see my just posted response to this thread.
However, if querying SEMS events, or querying RADIUS, or using XMLRPC
would all give the same bottom-line information, I would think that using
RADIUS is the better and less intrusive way of getting the information.
Right?
Thanks,
Daniel
On Thu, December 21, 2006 9:49 am, Stefan Sayer said:
Hello Daniel,
it is not complicated to write a module which would translate SEMS
internal events to make them available externally. I only wonder whether
snmp traps would be the right way to do this.
I guess that radius would be better suited for application layer, and
also is more widely used in the context.
XMLRPC could be another choice, as it is probably much easier to use on
the other side, but the overhead of creating at least two tcp
connections per call and the xml parsing might not be worth it,
considering that the media server should not be slowed down by this.
Stefan
lists(a)infoway.net wrote:
We basically offer virtual IP Centrex solutions.
We are thinking of
moving
away from Asterisk for most, if not all, of the standard services we
offer
(e.g. voicemail, forward, follow-me, conference, IVR, auto-attendant,
etc)
and just keep in Asterisk our call center services.
We use FOP to give, mainly, our call center customers a "real-time" view
of what's going on with the phones, agents, etc. in a user-friendly
graphical display.
However, we do have a few corporate clients who we have offered FOP as a
mean of "digitizing" a receptionist console so the receptionist can see,
very quickly and easily, which extensions are busy or not. We are not
necessarily interested in the advanced features FOP offers, such as
drag-and-drop transfers, forwards, conferences, etc.
So, the question remains, if there is such a tool for SER(OpenSER) +
SEMS
that allows us to display in "real-time" the status of certain SIP
phones.
If not available, is there a way to monitor "events" in SEMS that will
let
us "graph" them in a GUI such that we would know when a particular SIP
device is on the phone or not?
I just read about the SNMP module for OpenSER. I wonder if we could just
query it, or even better, if it can generate traps based on certain
events
so we could capture the traps and "graph" them.
Thanks,
Daniel
-----Original Message-----
From: "Greger V. Teigre" <greger(a)teigre.com>
Sent: Wed, December 20, 2006 2:26 am
To: lists(a)infoway.net
Cc: serusers(a)lists.iptel.org
Subject: Re: [Serusers] Realtime Call Monitoring
You would probably want to use sems to offload your asterisk servers for
"routine" tasks. I'm not sure if you would need SEMS in a scenario where
you use FOP (which is more targeted towards smaller setups). So, what
do you plan to use sems for and do you have a separate need for ser or
just as a sems front-end?
I'm sure the sems developers are interested in use cases on monitoring
of sems. There are separate mailing lists for sems users and sems
developers, see http://iptel.org/sems
g-)
lists(a)infoway.net wrote:
--
Stefan Sayer
Media Services Development
iptego GmbH
Am Borsigturm 40
13507 Berlin
Germany
stefan.sayer(a)iptego.de
www.iptego.de
We are Asterisk-only users and currently use
Asterisk Flash Operator
Panel
(http://www.asternic.org/) to get a real-time view of the different
phones/extensions, channels, etc.
We are planning on enhancing our setup by adding SER/OpenSER in front
of
our Asterisk systems and to expand into other venues as well.
If we wanted to use something like SEMS instead of Asterisk for certain
services, is there any tool similar to the Flash Operator Panel (FOP)
available for SER/OpenSER + SEMS?
I guess we could always continue using FOP with our Asterisk systems
fronted by SER/OpenSER. However, for our other plans where we prefer to
use SEMS, we would love to see if there is any solution available
(free,
sponsored, or commercial).
Thanks,
Daniel
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