12 May
2006
12 May
'06
10:20 a.m.
Hi All,
I was able to install SER and SERWEB successfully and use them. Recently I came across a problem with SER call recodring's (CDR's),few of the calls are recoded as two calls dialed at the same time to same number and when I see the call log in SERWEB I find two calls at the sametime with 3 or 4 seconds difference in their call duration. When I checked the SER DataBase I found two BYE's for the same call and SERWEB is showing them as two different calls. Please tell me how can I fix this? I am unable to get minutes dialed out by a customer for a period properly because of this.
Thanks, Manoj.