30 Jan
2014
30 Jan
'14
4:26 p.m.
Hi,
I am developing a system using Kamailio 4.1.1 as a front-end to a group of Asterisk servers. All of the usual functionality (registations, inbound, outbound, internal calls) are fine. We need to add call queueing to the system.
I looked at the mohqueue module and read that we can use mohq_process() to send inbound calls to a suitably defined queue, based on the incoming URI.
My question is what is the process for managing/automating the call to mohq_retrieve() to send calls to agents? Do I need to track agents with XMPP presence, etc?
Thanks, Mark Hall