16 Jun
2005
16 Jun
'05
3:19 a.m.
On 15-06-2005 14:12, Giudice, Salvatore wrote:
I am not an advocate for either ser or openser, but I
would like to
comment.
Is openser going to be equipped with a forum/ticket system where people
can document bugs, feature requests, etc (non-configuration issues)?
This is just my observation and you may not agree, but I believe this
project could be much better maintained if it used a more structured
ticketing style system to manage development issues instead of the
current mailing lists. In my experience, mailing lists like this foster
a terrible user experience where many development issues can go on
without response.
Ideally, if there was a mailing list to address user issues and
ticketing system like the one Digium uses to manage Asterisk, I think
everyone would benefit by being better informed and ser would ultimately
be a better product for it. How many people out there feel that their
issues have fallen through the cracks in the past couple years?
I agree. We had an internal discussion about this a long time ago and
came to the conclusion that it might be a good idea to give a bug
tracking system another try (we tried to use it at the beginning of
the project but it did not work).
So I set up Jira at http://bugs.sip-router.org and announced it to
serdev. There was no feedback and I did not want to push it at that
time (which was a mistake, probably).
Jan.