[SR-Users] Split audio and video into different calls

[Carsten Bock]

Hi Rüdiger,

what you could achieve with Kamailio (and in my understanding, this is what
you are thinking about), is to send Audio-Calls to Group 1 (e.g. your
legacy agents) and Video-Calls to Group 2 (e.g. Agents with a Video-Phone
or Soft-Client). Is this, what you want to achieve?

Thanks,
Carsten
--
Carsten Bock I CTO & Founder

ng-voice GmbH

Trostbrücke 1 I 20457 Hamburg I Germany
T +49 179 2021244 I www.ng-voice.com

Registry Office at Local Court Hamburg, HRB 120189
Managing Directors: Dr. David Bachmann, Carsten Bock


Am Fr., 13. Mai 2022 um 18:56 Uhr schrieb Rüdiger, Christoph <
christoph.ruediger at tkelevator.com>:

> Hi everyone,
>
>
>
> we are running a call center with really good to use hardphones and audio
> only up to this point. Because of changing regulation, we soon have to deal
> with video calls as well, but only for a fraction of the calls (below 1%).
>
>
>
> Instead of switching everyone to clumsy softphones for the rare case of a
> video call, I’m exploring the ability to branch an incoming call into a
> pure audio call to the hardphone and optionally a pure video call to the
> softphone.
>
>
>
> Has anyone done this in the past and can share some experiences/ideas on
>
>    1. Can it be done purely with Kamailio and rtpengine? I don’t have a
>    clear picture of how to do it purely with Kamailio on the SIP side, because
>    we end up with two independent legs (to the hardphone and the softphone).
>    Or do I need to deploy an Asterisk, Yate, freeswitch, etc. and doing it as
>    a 3-way conference where one party gets both RTP streams (the trunk) and
>    the other two parties only get one RTP stream (either audio or video)?
>    2. Was it worth the effort or a steady candidate for troubles?
>
>
>
> I’m looking forward to your thoughts, especially on question b).
>
>
>
> Have a nice weekend,
>
> Christoph
>
>
>
> ---
>
> Christoph Rüdiger
>
> Digital Operations Architect
> DTX OU DACH
>
> *M* +49 152 3828 0376 | christoph.ruediger at tkelevator.com
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> www.tkelevator.com/de
>
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