<div dir="ltr">Hi Rüdiger,<div><br></div><div>what you could achieve with Kamailio (and in my understanding, this is what you are thinking about), is to send Audio-Calls to Group 1 (e.g. your legacy agents) and Video-Calls to Group 2 (e.g. Agents with a Video-Phone or Soft-Client). Is this, what you want to achieve?</div><div><br></div><div>Thanks,</div><div>Carsten<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr">--</div><div dir="ltr">Carsten Bock I CTO & Founder</div><div dir="ltr"><br><p style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span lang="EN-US" style="color:black">ng-voice GmbH</span><span lang="EN-US" style="color:rgb(0,112,192)"><u></u><u></u></span></p><p style="margin-right:0cm;margin-bottom:12pt;margin-left:0cm;background-image:initial;background-position:initial;background-repeat:initial"><span lang="EN-US" style="color:black">Trostbrücke 1 I 20457 Hamburg I Germany<br>T +49 179 2021244 I <a href="http://www.ng-voice.com/" style="color:rgb(17,85,204)" target="_blank"><span style="color:black">www.ng-voice.com</span></a><u></u><u></u></span></p><p style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span lang="EN-US" style="color:black">Registry Office at Local Court Hamburg, HRB 120189<br>Managing Directors: Dr. David Bachmann, Carsten Bock</span></p></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">Am Fr., 13. Mai 2022 um 18:56 Uhr schrieb Rüdiger, Christoph <<a href="mailto:christoph.ruediger@tkelevator.com">christoph.ruediger@tkelevator.com</a>>:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="DE" style="overflow-wrap: break-word;">
<div class="gmail-m_551316753648366122WordSection1">
<p class="MsoNormal">Hi everyone,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span lang="EN-US">we are running a call center with really good to use hardphones and audio only up to this point. Because of changing regulation, we soon have to deal with video calls as well, but only for a fraction of the calls (below
1%).<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">Instead of switching everyone to clumsy softphones for the rare case of a video call, I’m exploring the ability to branch an incoming call into a pure audio call to the hardphone and optionally a pure video call to the
softphone.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">Has anyone done this in the past and can share some experiences/ideas on<u></u><u></u></span></p>
<ol style="margin-top:0cm" start="1" type="a">
<li class="gmail-m_551316753648366122MsoListParagraph" style="margin-left:0cm"><span lang="EN-US">Can it be done purely with Kamailio and rtpengine? I don’t have a clear picture of how to do it purely with Kamailio on the SIP side, because we end up with two
independent legs (to the hardphone and the softphone). Or do I need to deploy an Asterisk, Yate, freeswitch, etc. and doing it as a 3-way conference where one party gets both RTP streams (the trunk) and the other two parties only get one RTP stream (either
audio or video)?<u></u><u></u></span></li><li class="gmail-m_551316753648366122MsoListParagraph" style="margin-left:0cm"><span lang="EN-US">Was it worth the effort or a steady candidate for troubles?<u></u><u></u></span></li></ol>
<p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">I’m looking forward to your thoughts, especially on question b).<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">Have a nice weekend,<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">Christoph<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">--- <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Christoph Rüdiger<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Digital Operations Architect<br>
DTX OU DACH</span><span style="font-family:Arial,sans-serif;color:black"><br>
</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"><br>
<b>M</b> +49 152 3828 0376 | <a href="mailto:christoph.ruediger@tkelevator.com" target="_blank"><span style="color:rgb(5,99,193)">christoph.ruediger@tkelevator.com</span></a><br>
TK Aufzüge GmbH | Münchener Str. 100c | 45145 Essen | Deutschland | <a href="http://www.tkelevator.com/de" target="_blank">
<span style="color:rgb(5,99,193)">www.tkelevator.com/de</span></a></span><span style="font-family:Arial,sans-serif;color:black"><br>
<br>
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