[SR-Users] CRM / Windows integration

[Olle E. Johansson]

> On 9 May 2019, at 11:37, Daniel Tryba <d.tryba at pocos.nl> wrote:
> 
> On Thu, May 09, 2019 at 10:15:16AM +0100, Mark Boyce wrote:
>> We???ve been asked a few times recently if we can do screen-pop of
>> incoming calls (SalesForce CRM / Zoho Support) so that customers
>> details pop up on the display as calls are delivered.  Similarly
>> ???click to dial??? from such systems.
>> 
>> Such integrations exist for many commercial soft switches like 3CX /
>> FreePBX.  We???re wondering if it can be done at the Kamailio layer
>> just above the sip handset.
>> 
>> I haven???t yet dug in to what the APIs are to achieve this for
>> system, equally a google of the subject came up with very little.  So
>> I thought I???d ask here before reinventing the wheel. 
> 
> There is an example click to dial:
> https://github.com/kamailio/kamailio/blob/master/misc/examples/scripts/ctd.sh
> (never tested it myself)
> 
> Implement a http server(can be kamailio) that calls the script with
> arguments. You are only limited by what you can do in your CRM with
> regard to click to dial.

https://kamailio.org/docs/modules/5.2.x/modules/dialog.html#dlg.r.bridge_dlg

There’s also built-in functionality in the dialog module.

Cheers,
/O