[SR-Users] CRM / Windows integration

[Daniel Tryba]

On Thu, May 09, 2019 at 10:15:16AM +0100, Mark Boyce wrote:
> We???ve been asked a few times recently if we can do screen-pop of
> incoming calls (SalesForce CRM / Zoho Support) so that customers
> details pop up on the display as calls are delivered.  Similarly
> ???click to dial??? from such systems.
> 
> Such integrations exist for many commercial soft switches like 3CX /
> FreePBX.  We???re wondering if it can be done at the Kamailio layer
> just above the sip handset.
> 
> I haven???t yet dug in to what the APIs are to achieve this for
> system, equally a google of the subject came up with very little.  So
> I thought I???d ask here before reinventing the wheel. 

There is an example click to dial:
https://github.com/kamailio/kamailio/blob/master/misc/examples/scripts/ctd.sh
(never tested it myself)

Implement a http server(can be kamailio) that calls the script with
arguments. You are only limited by what you can do in your CRM with
regard to click to dial.