[SR-Users] Reminder: about private emails

jay binks jaybinks at gmail.com
Wed Mar 12 10:25:35 CET 2014


I apologise if I was one of the offenders.
I do however have a question in relation to this thread.

Do you offer paid support for kamailio ? if so is there a web page with
information about this option ( prices, whats on offer etc ).

thanks

Jay


On 12 March 2014 19:10, Daniel-Constantin Mierla <miconda at gmail.com> wrote:

> A message sent almost one year ago, but based on volume of private emails
> related to free support on SIP, Kamailio or other applications, perhaps it
> is time to refresh, with couple of extra bits for clarification:
>
>   - http://lists.sip-router.org/pipermail/sr-users/2013-April/077700.html
>
> >>>
>
> I would like to remind that, at least in my case, writing emails directly
> without cc-ing the mailing list is not recommended. The rule is also
> suggested in the mailing lists presentation page:
>
>   - http://www.kamailio.org/w/mailing-lists/
>
> Unless I asked explicitly for a private email with some specific details,
> the message will not be noticed and therefore not replied. I use this email
> address for many public mailing lists and it is intended only for that
> usage, I am reacting based on the filters I created, unmatched messages
> getting the lowest priority.
>
> There are several common sense as well as technical reasons. Here are some
> along with other suggestions to improve the likeliness of getting an answer:
> - we are not answering questions on mailing lists to help only one person,
> but also other people that may have similar issues in the future -- they
> can find the answers in the archive with a search engine. Also, other
> people subscribed to the list can learn from conversation or contribute to
> the discussion, resulting in better outcome
> - the amount of unexpected messages is very high -- it is practically a
> zero chance to get to the folder with messages that didn't match any filter
> (thus your message is not going to be replied)
> - whenever I find time, the first emails I answer are those coming on
> mailing lists. They are many there as well, people are traveling or having
> other personal or business projects, so sometime is good to send a reminder
> if a question does not get an answer
> - starting with negative approach or no technical content, like you are
> going to use something else if you don't get this instantly, or this
> application is missing what so ever tutorial giving exactly the solution
> you need, or simply asking for full config of complex requirements, is not
> helping at all, but actually making people to ignore your messages. Start
> with what you tried and where you got stuck. Everything you get is for
> free, nobody here owe you anything.
>
> Therefore, if anyone sent me a private message asking about kamailio or
> continuing a discussion started on mailing lists, then the messages have to
> be resent on mailing list if one wants an answer. A quick look in my
> unfiltered folder revealed hundreds of messages during the past year, soon
> many will be deleted anyhow. Note that you can always mask sensitive data
> (e.g., replace passwords, IP addresses) before sending logs or config file.
>
> Cheers,
> Daniel
>
> --
> Daniel-Constantin Mierla - http://www.asipto.com
> http://twitter.com/#!/miconda - http://www.linkedin.com/in/miconda
> Kamailio World Conference - April 2-4, 2014, Berlin, Germany
> http://www.kamailioworld.com
>
>
> _______________________________________________
> SIP Express Router (SER) and Kamailio (OpenSER) - sr-users mailing list
> sr-users at lists.sip-router.org
> http://lists.sip-router.org/cgi-bin/mailman/listinfo/sr-users
>



-- 
Sincerely

Jay
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