[SR-Users] Phones losing registration.

[Daniel-Constantin Mierla]

Hello,

if the phone is trying to register, start ngrep on server to see if 
REGISTER requests are coming and they are replied.

Cheers,
Daniel

On 10/1/13 6:23 PM, arun Jayaprakash wrote:
> Hi Daniel, when my system is fine and I run kamctl ul show --brief 
> command I am able to see all my registered phones. When the phones 
> lose registration and I run the command I do not see any registered 
> phones but I can see my UA's trying to register. I will work on the 
> suggestions you mentioned and will keep you posted.
>
> Thank you,
> Arun
>
>
> ------------------------------------------------------------------------
> *From:* Daniel-Constantin Mierla <miconda at gmail.com>
> *To:* arun Jayaprakash <jayaprakasharun at yahoo.com>; Kamailio (SER) - 
> Users Mailing List <sr-users at lists.sip-router.org>
> *Sent:* Tuesday, October 1, 2013 11:14 AM
> *Subject:* Re: [SR-Users] Phones losing registration.
>
> Hello,
>
> first you should clarify what you mean by "phones are losing 
> registration". Do they indicate are not registered?
>
> I suggest few things:
> - add a xlog message at beginning of the request_route block to log 
> method, callid, from, to, r-uri and source ip
> - when the phones are not registered check the logs to see if there 
> was a message related to register requests from that phone
>
> You should also log the sip traffic, you can use ngrep to save it in a 
> file, so you can look in more details if needed.
>
> Some phones have also good troubleshooting options, at least snom 
> phone give a log and the sip trace via web interface. If you have one, 
> use it to see what it is reporting.
>
> I guess you checked the syslog file for error messages. If it is 
> something that makes kamailio not working properly, you should see it 
> there.
>
> Cheers,
> Daniel
>
> On 10/1/13 5:41 PM, arun Jayaprakash wrote:
>> Hello,
>>
>> I am running into a problem with my set up. I have Kamailio 4.0 set 
>> up with an Asterisk server (ARA). Initially I had three machines; one 
>> for Kamailio, one for Asterisk and one for my db. The set up worked 
>> fine for about a week after which I saw that my phones were losing 
>> registration for prolonged periods and then would re-register after a 
>> few hours. So what I did was to move Asterisk and Kamailio on the 
>> same server and only had my DB on a separate machine. All worked well 
>> for about a week and now I am facing the same issue.  At any given 
>> time all my services ( kamailio, Asterisk, RTPproxy) are all running. 
>> My question is where and how do I start to trouble shoot this issue? 
>> I have not really done any debugging in the past so I would 
>> appreciate any pointers as to where to start? Thank you for your help.
>>
>> Regards,
>> Arun
>>
>>
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>
> -- 
> Daniel-Constantin Mierla -http://www.asipto.com  <http://www.asipto.com/>
> http://twitter.com/#!/miconda  <http://twitter.com/#%21/miconda>  -http://www.linkedin.com/in/miconda
> Kamailio Advanced Trainings - Berlin, Nov 25-28; Miami, Nov 18-20, 2013
>    - more details about Kamailio trainings athttp://www.asipto.com  <http://www.asipto.com/>  -
>
>

-- 
Daniel-Constantin Mierla - http://www.asipto.com
http://twitter.com/#!/miconda - http://www.linkedin.com/in/miconda
Kamailio Advanced Trainings - Berlin, Nov 25-28; Miami, Nov 18-20, 2013
   - more details about Kamailio trainings at http://www.asipto.com -

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