Res: [OpenSER-Users] Can OpenSER do barge-in?
Flavio Goncalves
flavio at asteriskguide.com
Fri Oct 26 13:52:07 CEST 2007
HI Sajith,
For SIP, Barge-in is covered in the RFC3911 (Join Header). This functionality is independent of the Proxy. Is has to be implemented in the phone. Currently, I don´t know any phone that has implemented this RFC. Pingtel has participated in this RFC, so my best bet is that they can have something in this area.
Regards,
Flavio
----- Mensagem original ----
De: Sajith T S <sajithts at gmail.com>
Para: Klaus Darilion <klaus.mailinglists at pernau.at>
Cc: users at openser.org
Enviadas: Quinta-feira, 25 de Outubro de 2007 13:54:43
Assunto: Re: [OpenSER-Users] Can OpenSER do barge-in?
Klaus Darilion wrote:
> If you send all calls to Asterisk you can use the features of Asterisk
> for this.
True, but isn't it a little suboptimal? Say, I'm a supervisor in a
call center. I wouldn't want to barge into all calls, only certain
calls where my agents would need assistance.
Is there a way to initiate a directed call transfer sort of thing,
perhaps towards a conference room? Is 3PCC suited for such a scenario?
I'd imagine that proxy should need B2BUA functionality in this case.
And - thanks a lot for the responses. Much appreciated.
Sajith.
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