[Serusers] Realtime Call Monitoring

[Stefan Sayer]

Hello Daniel,

it is not complicated to write a module which would translate SEMS 
internal events to make them available externally. I only wonder whether 
snmp traps would be the right way to do this.

I guess that radius would be better suited for application layer, and 
also is more widely used in the context.

XMLRPC could be another choice, as it is probably much easier to use on 
the other side, but the overhead of creating at least two tcp 
connections per call and the xml parsing might not be worth it, 
considering that the media server should not be slowed down by this.

Stefan

lists at infoway.net wrote:
> We basically offer virtual IP Centrex solutions. We are thinking of moving
> away from Asterisk for most, if not all, of the standard services we offer
> (e.g. voicemail, forward, follow-me, conference, IVR, auto-attendant, etc)
> and just keep in Asterisk our call center services.
> 
> We use FOP to give, mainly, our call center customers a "real-time" view
> of what's going on with the phones, agents, etc. in a user-friendly
> graphical display.
> 
> However, we do have a few corporate clients who we have offered FOP as a
> mean of "digitizing" a receptionist console so the receptionist can see,
> very quickly and easily, which extensions are busy or not. We are not
> necessarily interested in the advanced features FOP offers, such as
> drag-and-drop transfers, forwards, conferences, etc.
> 
> So, the question remains, if there is such a tool for SER(OpenSER) + SEMS
> that allows us to display in "real-time" the status of certain SIP phones.
> If not available, is there a way to monitor "events" in SEMS that will let
> us "graph" them in a GUI such that we would know when a particular SIP
> device is on the phone or not?
> 
> I just read about the SNMP module for OpenSER. I wonder if we could just
> query it, or even better, if it can generate traps based on certain events
> so we could capture the traps and "graph" them.
> 
> Thanks,
> Daniel
> 
> -----Original Message-----
> From: "Greger V. Teigre" <greger at teigre.com>
> Sent: Wed, December 20, 2006 2:26 am
> To: lists at infoway.net
> Cc: serusers at lists.iptel.org
> Subject: Re: [Serusers] Realtime Call Monitoring
> 
> You would probably want to use sems to offload your asterisk servers for
> "routine" tasks. I'm not sure if you would need SEMS in a scenario where
> you use FOP (which is more targeted towards smaller setups).  So, what
> do you plan to use sems for and do you have a separate need for ser or
> just as a sems front-end?
> 
> I'm sure the sems developers are interested in use cases on monitoring
> of sems. There are separate mailing lists for sems users and sems
> developers, see http://iptel.org/sems
> g-)
> 
> lists at infoway.net wrote:
>> We are Asterisk-only users and currently use Asterisk Flash Operator Panel
>> (http://www.asternic.org/) to get a real-time view of the different
>> phones/extensions, channels, etc.
>>
>> We are planning on enhancing our setup by adding SER/OpenSER in front of
>> our Asterisk systems and to expand into other venues as well.
>>
>> If we wanted to use something like SEMS instead of Asterisk for certain
>> services, is there any tool similar to the Flash Operator Panel (FOP)
>> available for SER/OpenSER + SEMS?
>>
>> I guess we could always continue using FOP with our Asterisk systems
>> fronted by SER/OpenSER. However, for our other plans where we prefer to
>> use SEMS, we would love to see if there is any solution available (free,
>> sponsored, or commercial).
>>
>> Thanks,
>> Daniel
>>
>> _______________________________________________
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>> Serusers at lists.iptel.org
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>>
>>
>>
> 
> 
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-- 
Stefan Sayer
Media Services Development

iptego GmbH
Am Borsigturm 40
13507 Berlin
Germany

stefan.sayer at iptego.de
www.iptego.de