[Serusers] Realtime Call Monitoring

[lists at infoway.net]

Stefan,

For completeness purposes, please see my just posted response to this thread.

However, if querying SEMS events, or querying RADIUS, or using XMLRPC
would all give the same bottom-line information, I would think that using
RADIUS is the better and less intrusive way of getting the information.
Right?

Thanks,
Daniel

On Thu, December 21, 2006 9:49 am, Stefan Sayer said:
> Hello Daniel,
>
> it is not complicated to write a module which would translate SEMS
> internal events to make them available externally. I only wonder whether
> snmp traps would be the right way to do this.
>
> I guess that radius would be better suited for application layer, and
> also is more widely used in the context.
>
> XMLRPC could be another choice, as it is probably much easier to use on
> the other side, but the overhead of creating at least two tcp
> connections per call and the xml parsing might not be worth it,
> considering that the media server should not be slowed down by this.
>
> Stefan
>
> lists at infoway.net wrote:
> > We basically offer virtual IP Centrex solutions. We are thinking of
>> moving
> > away from Asterisk for most, if not all, of the standard services we
>> offer
> > (e.g. voicemail, forward, follow-me, conference, IVR, auto-attendant,
>> etc)
> > and just keep in Asterisk our call center services.
> >
> > We use FOP to give, mainly, our call center customers a "real-time" view
> > of what's going on with the phones, agents, etc. in a user-friendly
> > graphical display.
> >
> > However, we do have a few corporate clients who we have offered FOP as a
> > mean of "digitizing" a receptionist console so the receptionist can see,
> > very quickly and easily, which extensions are busy or not. We are not
> > necessarily interested in the advanced features FOP offers, such as
> > drag-and-drop transfers, forwards, conferences, etc.
> >
> > So, the question remains, if there is such a tool for SER(OpenSER) +
>> SEMS
> > that allows us to display in "real-time" the status of certain SIP
>> phones.
> > If not available, is there a way to monitor "events" in SEMS that will
>> let
> > us "graph" them in a GUI such that we would know when a particular SIP
> > device is on the phone or not?
> >
> > I just read about the SNMP module for OpenSER. I wonder if we could just
> > query it, or even better, if it can generate traps based on certain
>> events
> > so we could capture the traps and "graph" them.
> >
> > Thanks,
> > Daniel
> >
> > -----Original Message-----
> > From: "Greger V. Teigre" <greger at teigre.com>
> > Sent: Wed, December 20, 2006 2:26 am
> > To: lists at infoway.net
> > Cc: serusers at lists.iptel.org
> > Subject: Re: [Serusers] Realtime Call Monitoring
> >
> > You would probably want to use sems to offload your asterisk servers for
> > "routine" tasks. I'm not sure if you would need SEMS in a scenario where
> > you use FOP (which is more targeted towards smaller setups).  So, what
> > do you plan to use sems for and do you have a separate need for ser or
> > just as a sems front-end?
> >
> > I'm sure the sems developers are interested in use cases on monitoring
> > of sems. There are separate mailing lists for sems users and sems
> > developers, see http://iptel.org/sems
> > g-)
> >
> > lists at infoway.net wrote:
> >> We are Asterisk-only users and currently use Asterisk Flash Operator
>>> Panel
> >> (http://www.asternic.org/) to get a real-time view of the different
> >> phones/extensions, channels, etc.
> >>
> >> We are planning on enhancing our setup by adding SER/OpenSER in front
>>> of
> >> our Asterisk systems and to expand into other venues as well.
> >>
> >> If we wanted to use something like SEMS instead of Asterisk for certain
> >> services, is there any tool similar to the Flash Operator Panel (FOP)
> >> available for SER/OpenSER + SEMS?
> >>
> >> I guess we could always continue using FOP with our Asterisk systems
> >> fronted by SER/OpenSER. However, for our other plans where we prefer to
> >> use SEMS, we would love to see if there is any solution available
>>> (free,
> >> sponsored, or commercial).
> >>
> >> Thanks,
> >> Daniel
> >>
> >> _______________________________________________
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> >> Serusers at lists.iptel.org
> >> http://lists.iptel.org/mailman/listinfo/serusers
> >>
> >>
> >>
> >
> >
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>
> --
> Stefan Sayer
> Media Services Development
>
> iptego GmbH
> Am Borsigturm 40
> 13507 Berlin
> Germany
>
> stefan.sayer at iptego.de
> www.iptego.de
>