[Serusers] Realtime Call Monitoring

[lists at infoway.net]

We basically offer virtual IP Centrex solutions. We are thinking of moving
away from Asterisk for most, if not all, of the standard services we offer
(e.g. voicemail, forward, follow-me, conference, IVR, auto-attendant, etc)
and just keep in Asterisk our call center services.

We use FOP to give, mainly, our call center customers a "real-time" view
of what's going on with the phones, agents, etc. in a user-friendly
graphical display.

However, we do have a few corporate clients who we have offered FOP as a
mean of "digitizing" a receptionist console so the receptionist can see,
very quickly and easily, which extensions are busy or not. We are not
necessarily interested in the advanced features FOP offers, such as
drag-and-drop transfers, forwards, conferences, etc.

So, the question remains, if there is such a tool for SER(OpenSER) + SEMS
that allows us to display in "real-time" the status of certain SIP phones.
If not available, is there a way to monitor "events" in SEMS that will let
us "graph" them in a GUI such that we would know when a particular SIP
device is on the phone or not?

I just read about the SNMP module for OpenSER. I wonder if we could just
query it, or even better, if it can generate traps based on certain events
so we could capture the traps and "graph" them.

Thanks,
Daniel

-----Original Message-----
From: "Greger V. Teigre" <greger at teigre.com>
Sent: Wed, December 20, 2006 2:26 am
To: lists at infoway.net
Cc: serusers at lists.iptel.org
Subject: Re: [Serusers] Realtime Call Monitoring

You would probably want to use sems to offload your asterisk servers for
"routine" tasks. I'm not sure if you would need SEMS in a scenario where
you use FOP (which is more targeted towards smaller setups).  So, what
do you plan to use sems for and do you have a separate need for ser or
just as a sems front-end?

I'm sure the sems developers are interested in use cases on monitoring
of sems. There are separate mailing lists for sems users and sems
developers, see http://iptel.org/sems
g-)

lists at infoway.net wrote:
> We are Asterisk-only users and currently use Asterisk Flash Operator Panel
> (http://www.asternic.org/) to get a real-time view of the different
> phones/extensions, channels, etc.
>
> We are planning on enhancing our setup by adding SER/OpenSER in front of
> our Asterisk systems and to expand into other venues as well.
>
> If we wanted to use something like SEMS instead of Asterisk for certain
> services, is there any tool similar to the Flash Operator Panel (FOP)
> available for SER/OpenSER + SEMS?
>
> I guess we could always continue using FOP with our Asterisk systems
> fronted by SER/OpenSER. However, for our other plans where we prefer to
> use SEMS, we would love to see if there is any solution available (free,
> sponsored, or commercial).
>
> Thanks,
> Daniel
>
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