[SR-Users] SCA fails to update appearance

[Andreas Granig]

Hi Jori,

On 03/02/2015 02:47 PM, Jorj Bauer wrote:
>> User phone1 at domain.org is registered on two devices A and B
> 
>> kamcmd> sca.all_subscriptions
>> phone1 10.15.20.174:5100 call-info 2697 active

I had a mixed setup in my first test with one device registering as
private line and another one as shared line, so I redid the setup to
have two shared lines, now I have two entries.

>> Mar  2 12:02:33 sp2 proxy[34517]: WARNING: sca [sca_appearance.c:976]:
>> sca_appearance_update_index(): Cannot update sip:phone1 at domain.org index
>> 0 to unknown: index 0 not in use
>> Mar  2 12:02:33 sp2 proxy[34517]: ERROR: sca [sca_call_info.c:1046]:
>> sca_call_info_invite_request_handler(): Failed to update
>> sip:phone1 at domain.org appearance-index 0 to unknown
> 
> Something is also very wrong here, because "unknown" is either the uninitialized or an otherwise invalid state.
> 
> What kind of devices are these? Can you grab a packet capture, from the first REGISTER to all the way through that call?

With two shared lines (one Yealink T-28 and one Yealink T-22) I'm still
getting the same error.

One thing I can see is that neither of the devices send a SUBSCRIBE with
line-seize Event. They rather just subscribe to the call-info event, and
in the oubound INVITE, they don't send a Call-Info header either. Is
this mandatory for the SCA module to work?

Can I send you a pcap in private?

Thanks,
Andreas