[SR-Users] SCA fails to update appearance

Jorj Bauer jorj at isc.upenn.edu
Mon Mar 2 14:47:07 CET 2015


> User phone1 at domain.org is registered on two devices A and B

> kamcmd> sca.all_subscriptions
> phone1 10.15.20.174:5100 call-info 2697 active

If you're only seeing one subscription with sca.all_subscriptions, then something is amiss.

> If phone1 at domain.org on device A does a call, I get this in my logs when
> calling sca_call_info_update() right as first thing in my routing config
> handling the INVITE:
> 
> Mar  2 12:02:33 sp2 proxy[34517]: WARNING: sca [sca_appearance.c:976]:
> sca_appearance_update_index(): Cannot update sip:phone1 at domain.org index
> 0 to unknown: index 0 not in use
> Mar  2 12:02:33 sp2 proxy[34517]: ERROR: sca [sca_call_info.c:1046]:
> sca_call_info_invite_request_handler(): Failed to update
> sip:phone1 at domain.org appearance-index 0 to unknown

Something is also very wrong here, because "unknown" is either the uninitialized or an otherwise invalid state.

What kind of devices are these? Can you grab a packet capture, from the first REGISTER to all the way through that call?

-- Jorj




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