[SR-Users] About building ACD

[Iñaki Baz Castillo]

2010/7/1 Trung Anh <dangtrunganh at gmail.com>:
> My system is to support up to 1000 agents. I don't think using Asterisk is
> the best choice at the moment.

Kamailio is a SIP proxy and registrar, not a PBX neither a SIP
voice/media application server.
You can use Kamailio to do load balancing and failover in front of
various Asterisk/FreeSwitch/other_media_server, but Kamailio itself
cannot manage "agents", "queue" and so (it's a SIP proxy). Kamailio is
not a "cool Asterisk".

Regards.


-- 
Iñaki Baz Castillo
<ibc at aliax.net>