[Serusers] Unanswered calls

[Klaus Darilion]

Ron Ramos wrote:

> 
> Hello,
> 
> Hope anyone can help me. Why is it that when I look on the log, there
> are some calls that are marked call answered,
> even if those calls haven't been answered on the other side. Meaning
> there's a complete INVITE,ACK,BYE but there was really no one who there
> to answer on the other side.

If there is an ACK, somebody sent a 200 OK. The GW (I assume your are 
talking about IP-PSTN calls) should send a 200 OK only if the callee 
picks up the call. Maybe there is a problem with the GW or with the 
signaling on the PSTN side.

klaus

> 
> Some clients are complaining, why would we bill them for such calls,
> when there was really no one answering on the other side. What should I
> do to be able to identify what really are the complete calls and what
> are not. Thank You
> 
> Regards,
> 
> Ronald
> 
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