[Serusers] Voicemail errors and other issues

Thu Dec 18 21:49:32 CET 2003

Looking into sources of sems, "Loop detected" message probably means
that sems got the same INVITE twice. ngrep message dumps would help a
lot -- especially the communication between routing ser and sems ser.

   Jan.

On 16-12 17:03, Gavin Bensom wrote:
> Hello All,
>  
> First, I created subtle problems in SER by having an alias entry for the host ip in the ser.cfg file.
>  
> I don't recommend doing the following [where 10.10.10.49 is the ip of the host where SER is running].
>  
> alias=10.10.10.49
>  
> Next, I've had similar problems to a user who posted recently about SEMS being unstable.  Occassionally it just stops playing the greeting, however, even if the greeting doesn't play, SEMS will still record audio. Overall, I've had a lot of frustration with SEMS.
>  
> Attached is my ser.cfg file and some error messages from syslog.
>  
> Here is a scenario which is causing problems with voicemail.
> ------------------------
> User sip:info at mydomain.com is not logged in anywhere, however that user has calls being forwarded to sip:mvestal at mydomain.com and sip:esavelle at mydomain.com.
>  
> The location table shows these entries correctly. In addition, mvestal and esavelle are also in the location table at specific ip addresses.
>  
> When a call come in for sip:info at mydomain.com, it gets forked propery. However, if no one answers the call before the fr_inv_timer expires, SER tries to hand the call off to VMSER [second instance of SER which is running on port 5090 and is handling voicemail] but the error messages in the attached logs show up. The calling party typically hears ringing continue after SER had timed out, and then gets a busy tone a few seconds later.
>  
> I'm also going to try Asterisk. There is a specific feature of Asterisk which I think would benefit SER/SEMS a lot. 
>  
> We will set up Asterisk so that we do and append_branch(); in SER as soon as a call is initiated to an internal extension. Asterisk can then be set to wait a certain amount of time before it answers the call. This way, the fr_inv_time feature of SER isn't necessary for getting calls into voicemail [SEMS or Asterisk.]
>  
> Also, it is very nice to be able to use a phone to check voicemail. No all users are necessarily sitting on their email inboxes all day long.
>  
> Any help on the bug would be greatly appreciated.
>  
> Noah
> 
> 
> 
> ---------------------------------
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Content-Description: ser-errors-20031216.txt
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709675 at 10.10.10.5>;tag=4979781C-1816, i-uri=
> sip:esavelle at mydomain.com, method=INVITE, o-uri=sip:esavelle at 10.10.10.167:5060, code=408 Request Timeout
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24298]: failure_route[4]
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24298]: route[4]:call failed: forward to voicemail
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709675 at 10.10.10.5>;tag=4979781C-1816, i-uri=
> sip:mvestal at mydomain.com, method=INVITE, o-uri=sip:mvestal at 10.10.10.98:5060, code=408 Request Timeout
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24298]: failure_route[4]
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24242]: ERROR: t_should_relay: status rewrite by UAS: stored: 408, received: 487
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24229]: ACC: request acknowledged: from=<sip:4083709675 at 10.10.10.5>;tag=4979781C-181
> 6, i-uri=sip:esavelle at mydomain.com, method=ACK, o-uri=sip:esavelle at 10.10.10.167:5060, code=180
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24298]: route[4]:call failed: forward to voicemail
> Dec 16 16:14:02 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709675 at 10.10.10.5>;tag=4979781C-1816, i-uri=
> sip:6600 at 10.10.10.49:5060, method=INVITE, o-uri=sip:mvestal at mydomain.com, code=408 Request Timeout
> Dec 16 16:14:02 jiffypop /usr/local/sbin/vmser[29524]: t_newtran created
> Dec 16 16:14:02 jiffypop /usr/local/sbin/vmser[29524]: **************** vm start - begin ******************
> Dec 16 16:14:02 jiffypop /usr/local/sbin/vmser[29523]: t_newtran created
> Dec 16 16:14:02 jiffypop /usr/local/sbin/vmser[29523]: **************** vm start - begin ******************
> Dec 16 16:14:02 jiffypop /usr/local/sbin/vmser[29524]: **************** vm start - end ******************
> Dec 16 16:14:02 jiffypop /usr/local/sbin/vmser[29523]: **************** vm start - end ******************
> Dec 16 16:14:02 jiffypop Sems[19578]: Error: 482 Loop detected
> Dec 16 16:14:41 jiffypop /usr/local/sbin/ser[24240]: ACC: transaction answered: from="bkern" <sip:bkern at mydomain.com>;tag=9f5e9
> 214-b2f7-404c-a109-e20502c672c7, i-uri=sip:fchuang at mydomain.com, method=SUBSCRIBE, o-uri=sip:10.10.10.192:13584, code=200
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709725 at 10.10.10.5>;tag=497A2F34-544, i-uri=s
> ip:mvestal at mydomain.com, method=INVITE, o-uri=sip:mvestal at 10.10.10.98:5060, code=408 Request Timeout
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24298]: failure_route[4]
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24298]: route[4]:call failed: forward to voicemail
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709725 at 10.10.10.5>;tag=497A2F34-544, i-uri=s
> ip:esavelle at mydomain.com, method=INVITE, o-uri=sip:esavelle at 10.10.10.167:5060, code=408 Request Timeout
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24298]: failure_route[4]
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24231]: ERROR: t_should_relay: status rewrite by UAS: stored: 408, received: 487
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24229]: ACC: request acknowledged: from=<sip:4083709725 at 10.10.10.5>;tag=497A2F34-544
> , i-uri=sip:mvestal at mydomain.com, method=ACK, o-uri=sip:mvestal at 10.10.10.98:5060, code=180
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24298]: route[4]:call failed: forward to voicemail
> Dec 16 16:14:49 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709725 at 10.10.10.5>;tag=497A2F34-544, i-uri=s
> ip:6600 at 10.10.10.49:5060, method=INVITE, o-uri=sip:mvestal at mydomain.com, code=408 Request Timeout
> Dec 16 16:14:49 jiffypop /usr/local/sbin/vmser[29524]: t_newtran created
> Dec 16 16:14:49 jiffypop /usr/local/sbin/vmser[29524]: **************** vm start - begin ******************
> Dec 16 16:14:49 jiffypop /usr/local/sbin/vmser[29523]: t_newtran created
> Dec 16 16:14:49 jiffypop /usr/local/sbin/vmser[29523]: **************** vm start - begin ******************
> Dec 16 16:14:49 jiffypop /usr/local/sbin/vmser[29524]: **************** vm start - end ******************
> Dec 16 16:14:49 jiffypop /usr/local/sbin/vmser[29523]: **************** vm start - end ******************
> Dec 16 16:14:49 jiffypop Sems[19578]: Error: 482 Loop detected
> Dec 16 16:15:10 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:5107392224 at 10.10.10.5>;tag=497A8154-2635, i-uri=
> sip:6611 at 10.10.10.49:5060, method=INVITE, o-uri=sip:service at 10.10.10.242:5060, code=408 Request Timeout
> Dec 16 16:15:10 jiffypop /usr/local/sbin/ser[24298]: failure_route[4]
> Dec 16 16:15:10 jiffypop /usr/local/sbin/ser[24298]: route[4]:call failed: forward to voicemail
> Dec 16 16:15:10 jiffypop /usr/local/sbin/ser[24233]: ERROR: t_should_relay: status rewrite by UAS: stored: 408, received: 487
> Dec 16 16:15:10 jiffypop /usr/local/sbin/vmser[29524]: t_newtran created
> Dec 16 16:15:10 jiffypop /usr/local/sbin/vmser[29524]: **************** vm start - begin ******************
> Dec 16 16:15:10 jiffypop /usr/local/sbin/vmser[29524]: **************** vm start - end ******************
> Dec 16 16:15:18 jiffypop /usr/local/sbin/vmser[29523]: t_newtran created
> Dec 16 16:15:18 jiffypop /usr/local/sbin/vmser[29523]: **************** vm end - begin ******************
> Dec 16 16:15:18 jiffypop /usr/local/sbin/vmser[29523]: **************** vm end - end ******************
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709675 at 10.10.10.5>;tag=497AC670-18B, i-uri=s
> ip:mvestal at mydomain.com, method=INVITE, o-uri=sip:mvestal at 10.10.10.98:5060, code=408 Request Timeout
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24298]: failure_route[4]
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24298]: route[4]:call failed: forward to voicemail
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709675 at 10.10.10.5>;tag=497AC670-18B, i-uri=s
> ip:esavelle at mydomain.com, method=INVITE, o-uri=sip:esavelle at 10.10.10.167:5060, code=408 Request Timeout
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24298]: failure_route[4]
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24240]: ERROR: t_should_relay: status rewrite by UAS: stored: 408, received: 487
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24229]: ACC: request acknowledged: from=<sip:4083709675 at 10.10.10.5>;tag=497AC670-18B
> , i-uri=sip:mvestal at mydomain.com, method=ACK, o-uri=sip:mvestal at 10.10.10.98:5060, code=180
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24298]: route[4]:call failed: forward to voicemail
> Dec 16 16:15:28 jiffypop /usr/local/sbin/ser[24298]: ACC: call missed: from=<sip:4083709675 at 10.10.10.5>;tag=497AC670-18B, i-uri=s
> ip:6600 at 10.10.10.49:5060, method=INVITE, o-uri=sip:mvestal at mydomain.com, code=408 Request Timeout
> Dec 16 16:15:28 jiffypop /usr/local/sbin/vmser[29524]: t_newtran created
> Dec 16 16:15:28 jiffypop /usr/local/sbin/vmser[29524]: **************** vm start - begin ******************
> Dec 16 16:15:28 jiffypop /usr/local/sbin/vmser[29525]: t_newtran created
> Dec 16 16:15:28 jiffypop /usr/local/sbin/vmser[29525]: **************** vm start - begin ******************
> Dec 16 16:15:28 jiffypop /usr/local/sbin/vmser[29524]: **************** vm start - end ******************
> Dec 16 16:15:28 jiffypop /usr/local/sbin/vmser[29525]: **************** vm start - end ******************
> Dec 16 16:15:28 jiffypop Sems[19578]: Error: 482 Loop detected
> Dec 16 16:15:31 jiffypop Sems[19578]: Error: while getting return code from Ser

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