[SR-Users] How should a PBX behave when a user dials a DID configured for the same or another tenant on that PBX?

[Antonio Gómez Soto]

Hello,

This is question on PBX behavior, what is the right thing to do, and how do
PBX's generally behave.

If a user on a phone, dials a number, which happens to be configured on the
same phone system (for example another tenant), there are two options:

   1. The PBX notices this, and directly connects the phone to the DID on
   that system
   2. The PBX sends the call out on the SIP trunk, and the provider-routing
   sends the call back as an incoming call.

What are the pros and cons of each option? How do PBX's generally behave?

Thanks,
Antonio
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