[SR-Users] urgent :geographic number problem

[Alex Balashov]

On 07/28/2010 10:48 AM, hala alramli wrote:

> our geographic number cant receive calls from outbound (from normal
> landlines number) but it receive from our system numbers just ?where is
> the problem,is it from our server or from the company that provide us
> with this geographic number?

It is impossible to know the answer to this question without digging 
deeper into the underlying cause of the superficial effect you are 
describing.  The best way is to take a packet capture and see if the 
requests from the provider are actually arriving;  then you will know 
at least whether they are reaching the server, and from there can see 
why they may not be getting handled properly at the application level.

If the number worked before, and spontaneously stopped working, and 
you did not change any configuration, it is most likely the provider.

-- 
Alex Balashov - Principal
Evariste Systems LLC
1170 Peachtree Street
12th Floor, Suite 1200
Atlanta, GA 30309
Tel: +1-678-954-0670
Fax: +1-404-961-1892
Web: http://www.evaristesys.com/