[Serusers] Question on Accounting

[SIP]

Nhadie wrote:
> Hi,
>
> I'm recently added voip on our services using ser.
>
> i bill my users using the time of INVITE and BYE. but got a complain 
> from one of my users, why even if the call was not answered they still 
> get billed,
>
> what can i use on ser to check whether a call has been answered or not, 
> then i will bill only base on the answered call.
>
> Thanks in advanced.
>
> Regards,
>
> Ron
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>   
That sounds like a logging issue. If the call is not answered, there 
shouldn't be a BYE, there should only be a CANCEL.

What's your logging setup like?

N.