[Serusers] SER Location table Reg. Prob

[Neil Fusillo]

Arun,

We were having similar issues because of a bug in the new X-Lite 3 build 
41150. It seems to ignore system settings and re-registers every 10-20 
seconds with a new rinstance tag (which appears as a new registration). 
We'd often have users with several thousand hundred (unusable) entries 
in the location table before they began to expire.

We added a couple of modparams (somewhat arbitrarily):

modparam("registrar", "max_contacts", 15)
modparam("registrar", "desc_time_order", 1)

Basically, this limits the number of contacts per user to 15 (15 seems a 
reasonable number of simultaneous registrations per user) and sorts the 
order of the location entries putting a preference on the most recent 
registration as the most valid point of contact.

Unfortunately, while this helped keep our location table from 
overflowing, it did NOT help users of X-Lite 3 b41150. All that happens 
is that the client continues to attempt to register, and you'll see a 
bunch of errors in the log from where SER was unable to add entries to 
the location table (as it had reached the limit of 15). On the client 
side, once those errors started occurring, the users received an error 
that X-Lite was unable to contact the server.

We've been assured a fix in the next build, but releasing new X-Lite 
builds is not Counterpath's top priority, and it's been quite some time.

Check for bizarre, aberrant client behaviour that might be causing your 
location table to fill up with unusable entries before they've been 
given time to expire.

N.


Arun Kumar wrote:
> Hi All,
>
> My ser server was running fine but my users started to complain that 
> they are not able to register. When I checked :
>
> serctl ul show 1200928
>
> it shows 106 entries and I've checked my location table also it also 
> contain so many expired records. I tried stopping mysql and ser and 
> cleared all records from location table but then again after some same 
> prob.
>
> Please help its very urgent.
>
> thanks
>
> arun
>
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-- 
Neil Fusillo
CEO
Infinideas, inc.
http://www.ideasip.com