[Serusers] STUN characteristics

Andres andres at telesip.net
Wed Sep 20 20:47:05 CEST 2006


>This is a lot more complex than it sounds, I know, but I think if I have more
>data to work with, I might be able to come up with a more acceptable scenario
>than we currently employ.
>
We too tried to use STUN as often as possible with all our users.  Its 
fine at the beginning because you can fine tune everybody when you have 
a small customer base.  As our network grew we found ourselves taking in 
more and more customer support calls from clients using STUN.  The most 
common problem one had to deal with was that of NO Audio with customers 
changing routers from simple 'cone NAT' to 'symmetric NAT' type which of 
course breaks STUN.  In the end we found it a lot more economical to pay 
for more bandwidth and use multiple RTP Proxy servers than to pay for 
more Tech Support people.  It has worked out beautifully.  I can't 
remember that last support call we ever had from somebody complaining 
about no audio.  It had to be more that 2 years ago.


-- 
Andres
Technical Support
http://www.telesip.net




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