[Serusers] fr_inv_timers affect on inbound/outbound calling

[Greg Fausak]

Steve,

We addressed the issue by creating different proxy servers.
that is, for example, we a main proxy server, an inbound proxy
server and an outbound proxy server.  we set different
timers for each of the different servers.

it would be very advantageous if you could set a timeout
per transaction, but, till then you'll need work-arounds like
this.

-g

On Aug 9, 2004, at 7:45 PM, Steve Blair wrote:

>
> Hello:
>
>  This is a question for the entire list. We are trying to use SER/SEMS
> to replace Centrex service with an Octel voice mail system.  Therefore
> we need to deal with Centrex user expectations. One of their 
> expectations
> is how many rings a caller should expect to hear before an unanswered
> call goes to voicemail. Here is the problem.
>
>  If we set fr_timer and fr_inv_timer sufficiently large enough to 
> handle
> the various outbound calling scenarios then the inbound calls have
> a ring-count-to-voicemail count of about 8. Large enough to disorient
> callers who are use to the Centrex service behavior.
>
>  I have not found a way to balance outbound call setup delays as high
> as 26 seconds without also increasing the ring-count-to-voicemail count
> beyond a "reasonable", user acceptable level.
>
>  It seems that we are running into a user expectation problem but it 
> is a
> real problem for which I need to find an answer. Does anyone have any
> experience dealing with this type of issue? If so how did you address 
> it?
>
> Thanks,Steve
>
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>
Greg Fausak
www.AddaBrand.com
(US) 469-546-1265