On Thu, Mar 1, 2012 at 10:21 AM, Andy Bosley <andy.bosley@bbc.co.uk> wrote:

Hi Support,

We have a comrex access unit that we have previously successfully used for connections using your SIP service. For some reason now though, we can no longer get the unit to work. We know the username (LCR.ACCESS1) is ok as we can access the account through the website. However, entering the same details in to the comrex fails. The comrex status displays "OFFLINE (Registering)" and does not get any further. Is it possible for you to check that the account is ok and that the unit has successfully been authenticated.

regards

Andy

__________________________

Andy Bosley
Supervisor, London Control Room

Technology Operations

Technology Division, BBC
Room 3045, Broadcasting House

Tel External: +44 02077 654976

Tel Internal: 54976

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