Hello,

You will need to explain a bit more your setup. What’s the difference between your old and new users? How is usrloc setup?

On Wed, 2 Oct 2019 at 12:20, Zhan Bazarov <chiefkeeft@gmail.com> wrote:
I can't make call through kamailio between new added users.

I get 478 ... But it works for older users (who was added couple weeks ago e.g.) SIP flow, location and subscriber table the same in both cases.

Could you please shed any light on this issue? 

2019/10/02 11:11:20.719834 10.2.1.198:5068 -> 10.4.1.14:50600

SIP/2.0 478 Unresolvable destination (478/SL)

Via: SIP/2.0/UDP asterisk_ip:asterisk_port;branch=z9hG4bK18626d14;rport=50600;received=10.4.1.14

From: "Admin Admin" <sip:some_user@asterisk_ip:asterisk_port>;tag=as09b1f1f3

To: <sip:some_user@kamailio_ip:kamailio_port>;tag=a1384aaeda4d71b5edb13882669b943e.8468

Call-ID: 20e023254f1b3c942a61e47d63badfd6@10.4.1.14:50600

CSeq: 102 INVITE

Server: MS Lync

Content-Length: 0

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