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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Carsten,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">not quite. I’m looking for a maintainable way of splitting an incoming video into a pure audio call to station 1 (deskphone) and a pure video call or mixed audio/video call to station
2 (softphone). Both stations belong to the same agent though.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Background is that the agents all prefer the hardphones very much over the softphones and hence all have their headsets connected to the hardphone. In the rare case a video call comes
in, they should ideally be able to keep using their hardphones for the audio instead of fiddling with their headsets trying to switch over from hardphone to PC while a call is ringing.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Of course, the video stream must terminate on the softphones. The hardphones don’t have video capabilities.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">If this is not possible (or maintainable), we must migrate the whole call center to softphones. So, it is kind of a convenience feature and I’m evaluating at which cost it comes.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Christoph<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> sr-users <sr-users-bounces@lists.kamailio.org> <b>
On Behalf Of </b>Carsten Bock<br>
<b>Sent:</b> Tuesday, May 17, 2022 10:35 AM<br>
<b>To:</b> Kamailio (SER) - Users Mailing List <sr-users@lists.kamailio.org><br>
<b>Subject:</b> Re: [SR-Users] Split audio and video into different calls<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi Rüdiger, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">what you could achieve with Kamailio (and in my understanding, this is what you are thinking about), is to send Audio-Calls to Group 1 (e.g. your legacy agents) and Video-Calls to Group 2 (e.g. Agents with a Video-Phone or Soft-Client).
Is this, what you want to achieve?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal">Carsten<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal">--<o:p></o:p></p>
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<p class="MsoNormal">Carsten Bock I CTO & Founder<o:p></o:p></p>
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<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<p style="margin:0cm"><span lang="EN-US" style="color:black">ng-voice GmbH</span><o:p></o:p></p>
<p style="margin-bottom:12.0pt;background-image:initial;background-position:initial;background-repeat:initial">
<span lang="EN-US" style="color:black">Trostbrücke 1 I 20457 Hamburg I Germany<br>
T +49 179 2021244 I <a href="https://eur06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ng-voice.com%2F&data=05%7C01%7Cchristoph.ruediger%40tkelevator.com%7Ce3547f88e3f1473036aa08da37e0d1e6%7C84d9a216e2854aacb1630dfd0c074546%7C0%7C0%7C637883735986933016%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=eP3cGC81vikFcT6McNOpfgnPqQBuki3jgKpiH80MzUY%3D&reserved=0" target="_blank"><span style="color:black">www.ng-voice.com</span></a></span><o:p></o:p></p>
<p style="margin:0cm;background-image:initial;background-position:initial;background-repeat:initial">
<span lang="EN-US" style="color:black">Registry Office at Local Court Hamburg, HRB 120189<br>
Managing Directors: Dr. David Bachmann, Carsten Bock</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Am Fr., 13. Mai 2022 um 18:56 Uhr schrieb Rüdiger, Christoph <<a href="mailto:christoph.ruediger@tkelevator.com">christoph.ruediger@tkelevator.com</a>>:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">we are running a call center with really good to use hardphones and audio only up to this point. Because of changing regulation, we soon have to deal with video
calls as well, but only for a fraction of the calls (below 1%).</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Instead of switching everyone to clumsy softphones for the rare case of a video call, I’m exploring the ability to branch an incoming call into a pure audio call
to the hardphone and optionally a pure video call to the softphone.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Has anyone done this in the past and can share some experiences/ideas on</span><o:p></o:p></p>
<ol start="1" type="a">
<li class="gmail-m551316753648366122msolistparagraph" style="mso-list:l0 level1 lfo1">
<span lang="EN-US">Can it be done purely with Kamailio and rtpengine? I don’t have a clear picture of how to do it purely with Kamailio on the SIP side, because we end up with two independent legs (to the hardphone and the softphone). Or do I need to deploy
an Asterisk, Yate, freeswitch, etc. and doing it as a 3-way conference where one party gets both RTP streams (the trunk) and the other two parties only get one RTP stream (either audio or video)?</span><o:p></o:p></li><li class="gmail-m551316753648366122msolistparagraph" style="mso-list:l0 level1 lfo1">
<span lang="EN-US">Was it worth the effort or a steady candidate for troubles?</span><o:p></o:p></li></ol>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">I’m looking forward to your thoughts, especially on question b).</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Have a nice weekend,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Christoph</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">---
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Christoph Rüdiger</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Digital Operations Architect<br>
DTX OU DACH</span><span style="font-family:"Arial",sans-serif;color:black"><br>
</span><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><br>
<b>M</b> +49 152 3828 0376 | <a href="mailto:christoph.ruediger@tkelevator.com" target="_blank"><span style="color:#0563C1">christoph.ruediger@tkelevator.com</span></a><br>
TK Aufzüge GmbH | Münchener Str. 100c | 45145 Essen | Deutschland | <a href="http://www.tkelevator.com/de" target="_blank">
<span style="color:#0563C1">www.tkelevator.com/de</span></a></span><span style="font-family:"Arial",sans-serif;color:black"><br>
<br>
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